NativeGrind troubleshooting

Most problems have a quick fix. Start with the one that matches what you're seeing.

The grid is empty or asks for a location

Browse needs a location. Tap the location button at the top of the grid and choose a place, use your current location, or enter coordinates.

I can't sign in

  • Check your email and password, and try the same details in the official app.
  • Google sign-in isn't on Apple TV, and Facebook sign-in is only on iPhone and iPad. Use Advanced Login to sign in with Google or Apple on any device.
  • If Advanced Login doesn't work, get a fresh token or code. Apple codes only work once and expire after 5 minutes.
  • If your account has been restricted by the service, NativeGrind can't sign in to it either.

Photos or videos won't load

Media links from the service expire after a while. Pull down to refresh the chat or inbox. In the NativeServer edition, backed-up media still opens after the link expires.

Uploading a photo, video or voice note fails

The first upload registers a signing key for your device, which can take a moment. Check your connection and try again. If it keeps failing, sign out and back in.

Messages aren't arriving live

NativeGrind reconnects on its own when the connection drops. Pull down to refresh, or close and reopen the chat.

NativeServer won't connect or sync

  • Make sure you're running the NativeGrind (NS) scheme and have accepted the current terms.
  • Check Settings › NS Account shows your account as Active.
  • If a new device won't link, wait for a fresh code and try again straight away.

Xcode shows a signing error

  • Choose your team under Signing & Capabilities for the NativeGrind target.
  • If Xcode says the bundle identifier isn't available, change it to something unique, such as com.yourname.NativeGrind.
  • With a free account, apps stop opening after 7 days. Run it from Xcode again to renew it.

More guides

Getting startedBuild and run NativeGrindSigning inHow to sign in to NativeGrind with your email and password, Google, Apple or Facebook, including Advanced Login, and which options work on each Apple device.Installing on MacBuild NativeGrind for macOS with Xcode, run it on your Mac and keep a copy in your Applications folder.Installing on Apple TVPair your Apple TV with Xcode, build NativeGrind for tvOS and sign in, so you can browse the grid on the big screen.NativeServer and linking devicesCreate a NativeServer account in NativeGrind, link your other devices with a code or QR code, and manage or delete your account.